Trusted, CertifiedChicago Dog Walkers

Yes. If you are a Daily Dog Walk client with a regular, recurring schedule with at least 3 service days per week, you are matched with a dedicated dog walker for your dog(s).

If your regular dog walker is unable to walk your dog due to illness or planned time off, it is Windy City Paws’ policy to seamlessly assign another walker on staff to walk your dog that day. We will notify you proactively of the change in walker for that scheduled service. You can also always view the dog walker scheduled to walk your dog in the online scheduling system. All Windy City Paws dog walkers are employees and trained to walk the Windy City Paws way. You will never have a backup dog walker who is anything less than a fully trained team member.

If you have an irregular schedule and use our Periodic Dog Walk service, you may not have the same walker each time.

Clients who maintain recurring scheduled service with three (3) or more service days per week are entitled to our Daily Schedule pricing. Scheduled services are defined as M-F, 8am-5pm with recurring days and times (ex: M/W/F 11am-1pm). For weeks in which a client receives services on fewer than three (3) days, the “Periodic” pricing will be applied to the services during that week.

To be eligible for Daily Dog Walk pricing, you must maintain a consistent schedule (recurring days and times) from week to week AND have at least 3 service days scheduled. Clients who wish to schedule services in a more flexible way can onboard with Windy City Paws with the current Periodic pricing.

For our Puppy Package, we require a minimum of 10 regularly scheduled dog walks per week (2 walks per day) between the hours of 8am-5pm, Monday through Friday.

You will receive a push notification (if desired) and an email when your visit is completed. That notification will include:

- A GPS verification of your service location

- A photo of your pet(s)

- Notes about the day’s visit

You have two options. In your app, Time To Pet, you can send a private message to the office. You may also send a message directly to your dog walker with the office copied by default.

For any service, you must submit your cancellation request by 12pm (noon) the day before a scheduled service, or it will be charged in full.

We implement a cancellation policy for the benefit of our employees, who clear their schedules for your specific service timeframe. When cancellations are made prior to our deadline, our walkers and sitters can make other plans and take other jobs.

Daily Dog Walks: If you have (1) scheduled dog walk per day, we require a 2-hour timeframe for the walker to arrive in. If you have (2) scheduled dog walks per day, we require a 1-hour timeframe for the walker to arrive in.

Periodic Dog Walks: Periodic Dog Walks also have arrival timeframes. We always aim for a 2-hour window. However, for Periodic Dog Walks we may ask for a longer arrival timeframe in order to guarantee service.

All invoices and payments are made for services rendered. You are never paying in advance. When setting up your account, you will be enrolled in autopay and may use your bank account (ACH payment), Visa, Mastercard, or American Express. Clients will receive an invoice via Time To Pet for services completed the 1st-15th of the month and for the 16th-31 of the month.

Yes, we are bonded, insured and licensed in the city of Chicago. We can also provide prospective clients with copies of this documentation.

Office hours are Monday-Friday from 8am-5pm.